Sarah Joanne Designs Privacy Policy  

Introduction

This Privacy Policy outlines Sarah Joanne Designs ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (sarahjoannedesigns.com), attend our workshops, purchase our craft kits, or use our design consultation services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this polic

Who We Are

Sarah Joanne Designs is operated by Sarah Joanne Mattacks, a creative consultant and designer based in Cheltenham, Gloucestershire. Our contact details are:

Name: Sarah Joanne Designs
Address: The Retreat, Salters Lane, Hailes, Cheltenham, GL54 5PB
Phone: 07706 426037
Email: info@sarahjoannedesigns.com

Information We Collect

Information You Provide to Us
We may collect the following information when you use our website or services:

  • Identity information, including your name and title
  • Contact information, including email address, postal address, and telephone number
  • Payment information when you purchase products or services (handled by our third-party payment processors)
  • Booking information when you register for workshops or consultations via email
  • Information submitted through our website contact form
  • Email addresses for our mailing list
  • Marketing preferences and communication preferences
  • Photographs from workshops (with your permission)
  • Feedback, comments, and questions you send us

Information We Collect Automatically
When you visit our website, we may automatically collect:

  • Technical information about your device, browser, and how you use our website
  • Information about your visit, including the pages you view, how you navigate the site, and the length of time you spend on certain pages
  • IP address and approximate location data (country/region level only)
  • Information collected through cookies (see our Cookie Policy section)

How We Use Your Information
We use your information for the following purposes:

  • To provide you with the services or products you have requested
  • To process and fulfil workshop bookings and craft kit orders
  • To communicate with you about bookings, orders, and enquiries
  • To personalise your experience with Sarah Joanne Designs
  • To send you marketing communications (if you have opted in)
  • To improve our website, products, and services
  • To administer and protect our business and website
  • To comply with legal obligations

Legal Basis for Processing
We process your personal data on the following legal bases:

  • Contract: Processing is necessary to fulfil our contractual obligations to you (such as providing workshops or craft kits you've purchased)
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (such as marketing communications)
  • Legitimate Interest: Where processing is necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation

    Our Specific Data Processing Activities

    Mailing List
    When you sign up for our mailing list:

    • We collect your email address and name
    • We use this information to send you newsletters, promotional offers, and updates about workshops and products
    • Your information is stored securely with our email service provider
    • You can unsubscribe at any time using the link in our emails or by contacting us directly
    • We review our mailing list every 2 years and remove contacts who haven't engaged with our communications

      Contact Form

      When you submit our website contact form:
      • We collect your name, email address, and any information you include in your message
      • We use this information solely to respond to your enquiry
      • Your information is stored securely in our email system and website database
      • We retain this information for as long as necessary to address your query and for up to 2 years afterward for reference purposes

      Workshop Bookings 

      When you book a workshop via email:

      • We collect your name, contact details, and any relevant information needed for the workshop (such as dietary requirements or accessibility needs)
      • We use this information to process your booking, communicate with you about the workshop, and ensure we can accommodate your needs
      • Your information is stored securely in our email system and booking records
      • We retain your booking information for 7 years after the workshop date for tax and accounting purposes
      • We may ask for permission to take photographs during workshops which may be used for marketing purposes (you can decline this permission)

      How We Share Your Information

      We may share your personal information with:
      • Payment processors to handle transactions
      • Email service providers to manage our mailing list
      • Workshop venues where necessary for bookings
      • Cloud service providers who host our website and data
      • Etsy (for craft kit purchases made through our Etsy shop)
      • Social media platforms when you interact with us on these platforms
      • Professional advisers including lawyers, accountants, and insurers
      • Regulatory authorities, law enforcement, and others if required by law
      We do not sell your information to third parties, and we only share your data with third parties where necessary to provide our services or where required by law.

      Etsy Purchases
      When you purchase craft kits through our Etsy shop, your transaction and personal data are processed by Etsy according to their privacy policy. We encourage you to review Etsy's privacy policy to understand how they handle your information. Sarah Joanne Designs receives only the information necessary to fulfill your order.

      Cookie Policy

      We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

      A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

      The Site uses the following types of cookies:

      a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

      b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

      c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

      Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

      We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

      Third-party collection of information

      Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

      This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

      Data Security

      We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.

      Data Retention

      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
      For workshop bookings and craft kit orders, we typically keep your information for 7 years after your last interaction with us to comply with tax regulations.
      For marketing purposes, we review our lists every 2 years and remove individuals who haven't engaged with our communications.

      Your Rights

      Under UK data protection law, you have rights including:
      • Right to access: You can request copies of your personal data
      • Right to rectification: You can request correction of inaccurate data
      • Right to erasure: You can request deletion of your data in certain circumstances
      • Right to restriction of processing: You can request we temporarily stop processing your data
      • Right to data portability: You can request transfer of your data to you or a third party
      • Right to object: You can object to our processing of your data in certain circumstances
      • Rights related to automated decision-making: You have rights regarding automated decisions made about you
      To exercise any of these rights, please contact us using the details provided above. You will not have to pay a fee to access your personal data, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive

      Marketing Communications

      We would like to send you information about our workshops, craft kits, and services that may be of interest to you.
      If you have consented to receive marketing communications by signing up to our mailing list, you may opt out at any time by:

      • Clicking the 'unsubscribe' link in any marketing email we send
      • Contacting us directly using the details provided above

      We will not send marketing communications to you unless you have explicitly opted in to receive them. We will always provide a clear option to unsubscribe or adjust your preferences with every communication we send.
      We use a third-party email service provider to manage our mailing list and send marketing communications. Your email address and name are stored on their secure servers and are used solely for the purpose of sending you the communications you have requested.

      Corporate transaction

      We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

      Children's Privacy

      Our website and marketing services are not intended for children under 16 years of age. We do not knowingly collect or store personal information from children under 16 through our website, mailing list, or contact form.

      For children's workshops, we only collect the child's first name for workshop management when provided by a parent or guardian during the booking process. This information is used solely for identifying participants during the workshop and is not stored in our systems after the workshop is completed. All workshop bookings must be made by a parent or guardian over the age of 18.

      If you are a parent or guardian and believe we may have inadvertently collected personal information about your child through our website, please contact us immediately so we can remove this information.

      Changes to This Privacy Policy

      We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

      How to contact us

      If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

      You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

      The ICO's contact details are:
      Information Commissioner's Office
      Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
      Helpline number: 0303 123 1113 Website: https://www.ico.org.uk
      Last Modified 26th April 2025